Acclaim Accounting is committed to protecting the privacy of your personal information. This privacy policy explains how Acclaim Accounting manages the personal information that we collect, use and disclose and how to contact us if you have any further queries about our management of your personal information.
Acclaim Accounting is required by the Privacy Act 1988 (Cth)(“Privacy Act”) to comply with the Australian Privacy Principles (“APP”). The APPs regulate the manner in which personal information is handled throughout its life cycle, from collection to use and disclosure, storage, accessibility and disposal.
Acclaim Accounting are tax agents registered under the Tax Agent Services Act 2009 and are subject to the Taxation Administration Act 1953.
What is personal information?
Personal information is information or an opinion, in any form and whether true or not, about an individual whose identity is apparent or can reasonably be ascertained from the information or opinion. Examples include an individual’s name, address, contact number and email address.
Special provisions apply to the collection and handling of tax file numbers (“TFN’s”). Acclaim Accounting are lawful tax file number recipients and are bound by the Tax File Number Guidelines 2011 (TFN Guidelines) issued under the Privacy Act.
Collection of personal information by Acclaim Accounting
To the extent required by the Privacy Act:
- Acclaim Accounting will not collect personal information about you unless that information is necessary for one or more of our functions or activities
- Acclaim Accounting will collect personal information only by lawful and fair means and not in an unreasonably intrusive manner
When Acclaim Accounting collects personal information directly from you, we will take reasonable steps at or before the time of collection to ensure that you are aware of certain key matters, such as the purposes for which we are collecting the information, the organisations (or types of organisations) to which we would normally disclose information of that kind, the fact that you are able to access the information and how to contact us (for example, where personal information is collected on a form, we will generally include a written privacy statement with the form that sets out these details).
Acclaim Accounting will collect your personal information directly from you where it is reasonable and practicable to do so. Where Acclaim Accounting collects information about you from a third party, we will still take reasonable steps to ensure that you are made aware of the details set out above.
Use and disclosure of personal information by Acclaim Accounting
If Acclaim Accounting uses or discloses your personal information for a purpose (secondary purpose) other than the main reason for which it was originally collected (primary purpose), to the extent required by the Privacy Act, we will ensure that:
- The secondary purpose is related to the primary purpose of collection and you would reasonably expect that Acclaim Accounting would use or disclose your information in that way;
- You have consented to the use or disclosure of your personal information for the secondary purpose;
- The use or disclosure is required or authorised by or under law; or
- The use or disclosure is otherwise permitted by the Privacy Act (for example, as a necessary part of an investigation of suspected unlawful activity).
Why does Acclaim Accounting collect personal information?
Acclaim Accounting collects personal information including TFNs for the management and administration of taxation, superannuation and personal assistance affairs of their clients. This includes individuals, partnerships, companies, self-managed superannuation funds and trusts.
From time to time Acclaim Accounting will use personal information for marketing and business development purposes including issuing monthly newsletter, sending invitations to events, notification of group services and discounts, administering client survey and contests. Each piece of information sent to you for these purposes will include a provision for you to opt-out of the communication. Alternatively if you do not wish to participate in any of these activities please let us know (our contact details are provided at the end of this policy).
How might we contact you?
We may contact you in a variety of ways, including by post, email, SMS, telephone call or facsimile.
Any electronic message that we send will identify Acclaim Accounting as the sender and will include our contact details. If you wish to opt-out of these message at any time please contact our administration team.
When does Acclaim Accounting disclose personal information to third parties?
In providing our services we may need to disclose personal information to third parties, namely the Australian Taxation (“ATO”) and other authorised government bodies.
Personal information including TFNs collected for the purposes of administering your taxation, superannuation and personal assistance affairs will be disclosed to the ATO through the lodgement of income tax returns and supporting schedules.
In providing our services we may need to disclose personal information to other third parties besides the ATO. These include but are not limited to financial institutions, finance brokers, financial planners, auditors, legal professionals, suppliers of client offers and services, etc. This information will not be provided without obtaining your express consent to do so. Your consent will be obtained at the time of and for each individual request made.
Acclaim Accounting may offer a product or service from an external company to you that we may consider beneficial to you. In order to take up this product or service we would need to provide your personal information to the provider. Your personal information will not be provided without obtaining your express consent to do so at the time of the offer.
Cookies
We use cookies on our website. These are small text files that are placed on your computer when you visit our website. We use Cookies to monitor the traffic to the various pages on our website so that we can improve its relevance to our clients. Most of this information is aggregated and used for statistical purposes. The information we collect such as. internet provider, date and time, search phrases, or referring websites has limited personal identifiability.
If you do not wish to receive cookies you must enable your browser settings to give you greater control over what information is accessible to websites that you visit.
When you visit our website, you are not required to provide us with any personal information and you may choose to remain anonymous or to provide us with a pseudonym if you do not wish to reveal your identity. If you choose to remain anonymous or use a pseudonym we will be limited in the scope of services and advice we can provide to you. It may also limit our ability to appropriately respond to any request, particularly in the event that we may have a conflict of interest or concern in relation to the dissemination of information to an unknown party.
We also collect some information about your use of our website. Much of this information is not personal and will not reveal your personal identity.
You may choose to provide us with personal information in some circumstances when you access our website, including if you wish to subscribe to our newsletters, request services, ask us to respond to queries or correspondence, or apply for work. If you provide us with someone else’s personal information, you should only do so if you have their authority or consent. You should also take reasonable steps to inform the other person of the matters set out in this Privacy Policy.
Social Media
Our website may host various blogs, and other social media applications or services that allow you to share personal information and content with other users (‘Social Media Applications’). Any personal information or content that you contribute to any Social Media Applications can be read, collected and used by other users over whom we may have no control. We are not responsible for any use, misuse or misappropriation by other users of any personal information or content that you contribute to any Social Media Applications.
Our website may include links to third party websites. If you access those websites (even via a link from our website) you will be subject to their privacy policy. You may wish to consider the privacy policy of the third party website providers, which Cookies
Data quality and security
To the extent required by the Privacy Act, Acclaim Accounting will take reasonable steps to:
- Make sure that the personal information that we collect, use and disclose is accurate, complete and up-to-date;
- Protect the personal information that we hold from misuse and loss and from unauthorised access, modification or disclosure; and
- Destroy or permanently de-identify personal information that is no longer needed for any purpose that is permitted by the Privacy Act.
Anonymity
Due to the nature of our business it is not practicable for Acclaim Accounting to provide individuals with the option of not identifying themselves by remaining anonymous or using a pseudonym when entering into transactions with us.
Use of Commonwealth government identifiers
Acclaim Accounting will not use Commonwealth government identifiers (“Identifiers”) (such as Tax File Numbers) as its own identifier of individuals. We will only use or disclose Identifiers in circumstances permitted by the Privacy Act.
Transfer of personal information overseas
If Acclaim Accounting transfers your personal information outside Australia, Acclaim Accounting will comply with the requirements of the Privacy Act that relate to trans-border data flows. We use a number of software packages which utilise information stored in the cloud. Some of our information technology service providers may be located overseas and, as a result, personal and/or credit information collected and held by Acclaim Accounting may be transferred overseas. To the extent required by the Privacy Act, Acclaim Accounting will take reasonable steps to ensure any overseas recipients comply with the Australia Privacy Principles.
Credit information
Acclaim Accounting is a credit provider and is committed to protecting the privacy of your credit information.
When Acclaim Accounting collects credit information directly from you, we will take reasonable steps at or before the time of collection to ensure that you are aware of certain key matters, such as the purposes for which we are collecting the information, the fact that you are able to access the information and how to contact us (for example, where credit information is collected on a form, we will generally include a written privacy statement with the form that sets out these details).
Acclaim Accounting will not provide your credit information to credit reporting bodies without your express consent.
The security of your credit information is of the highest priority to Acclaim Accounting, and we have policies and procedures in place to reflect this.
Access and correction of your personal and/or credit information
Please contact Acclaim Accounting if you would like to access or correct the personal and/or credit information that we hold about you. Acclaim Accounting will generally provide you with access to your personal and/or credit information (although a fee may be imposed), and will take reasonable steps to amend any personal and/or credit information that is incorrect. In some circumstances, Acclaim Accounting may not permit access to your personal and/or credit information, or may refuse to correct your personal and/or credit information, in which case we will provide you with the reasons for this decision.
Further information
Please contact Acclaim Accounting if you have any queries about the personal and/or credit information that Acclaim Accounting holds about you or the way we handle that personal and/or credit information. Acclaim Accounting contact details for privacy queries are set out below.
Acclaim Accounting Privacy Contact
Attention: Director, Acclaim Accounting, PO Box 656 Innaloo, WA 6918
Fax: 08 9445 3488
Email: enquiries@acclaimacc.com.au
Complaints
Please contact the Acclaim Accounting privacy contact using the above details if you have any concerns or complaints about the manner in which your personal and/or credit information has been collected or handled by Acclaim Accounting. If you are not satisfied with the response you receive, the Office of the Australian Information Commissioner (OAIC) also investigates privacy complaints from individuals about private sector organisations covered by the Privacy Act 1988. Telephone 1300 363 992, or email enquiries@oaic.gov.au
